Lead People

THE PRINCIPLES OF KNOWLEDGE MANAGEMENT TO PUBLIC SECTOR ADMINISTRATION

Each Learning Unit can be presented as a separate short course if required

Total Credits: 53

Course Duration: 20 days

Course Outline:

LEARNING UNIT 1: BUILD TEAMS TO MEET SET GOALS AND OBJECTIVES
DEMONSTRATE KNOWLEDGE OF THE PRINCIPLES AND PROCESSES OF TEAM BUILDING IN WORKPLACE ACTIVITIES. 

• Setting team objectives
• Team leadership styles
• Team dynamics

OBTAIN AGREEMENT FROM TEAM MEMBERS ON OBJECTIVES TIMEFRAMES, RULES AND GUIDELINES FOR PARTICIPATION.

• Different Decision making styles
• How to encourage team participation
• Managing Consensus Decision making

LEAD TEAM TO COMPLETE WORKPLACE ACTIVITIES. 

• Management vs Leadership
• Leadership qualities

LEARNING UNIT 2: INTERPRET AND MANAGE CONFLICTS WITHIN THE WORKPLACE
CONTEXTUALISING CONFLICT

• Problems, disputes and Conflict
• Sources of Conflict
• Functions of Conflict
• Causes of Disputes and Conflict

APPROPRIATE TECHNIQUES IN CONFLICT MANAGEMENT

• Conflict Management and Resolution
• How do we prevent Conflict?
• Conflict Analysis
• Different levels of Conflict Intervention
• Methods of Conflict Resolution
• Roles Played in Conflict situations
• Cultural Aspects Influencing Conflict Resolution
• Five Habits of Highly Effective Conflict Resolvers

LEARNING UNIT 3: ANALYSE LEADERSHIP AND RELATED THEORIES IN A WORK CONTEXT
CONCEPT OF LEADERSHIP

• Definitions of leadership
• Leadership and management
• Concepts of accountability and responsibility
• Different roles and qualities of leadership in a work context.
• Leadership theories
• Compile a self-development plan to improve your leadership ability

LEARNING UNIT 4: MANAGE DIVERSITY IN THE WORKPLACE
DEFINING DIVERSITY

• Race, gender, disability and other examples of diversity
• Benefits to organisations of dealing effectively with diversity
• Understand racism, sexism and other “isms”
• Prejudices, Stereotyping and Generalisations

DEALING WITH DISCRIMINATION AND DIVERISTY IN THE WORKPLACE

• Development process of Discrimination
• Discrimination policies and practices in the workplace
• Promoting a culture of Equality
• Key elements of Equality
• Dealing with Discrimination effectively in the workplace
• Diversity Management in the workplace

LEARNING UNIT 5: ANALYSE THE ROLE THAT EMOTIONAL INTELLIGENCE PLAYS IN LEADERSHIP
ROLE OF EMOTIONAL INTELLIGENCE AND HOW IT IMPACTS ON LEADERSHIP.

• Concept of emotional intelligence
• Self-esteem and Self-Confidence
• Locus of Control
• Attitudes
• Self-awareness and analysis
• self-management
• The impact of stress

FEEDBACK

• Giving constructive feedback
• Be open for feedback from others
• Develop the ability to deal constructively with the reality
• Techniques for managing feedback to others.
• Identify non-verbal signals that can reveal the presence of emotions

RELATIONSHIP MANAGEMENT

• Social awareness
• Assertiveness
• Dealing with social-issues and problems
• Emotional skills for coping with varying situations
• Behavioural skills for coping with different situations

LEARNING UNIT 6: MANAGE THE DEVELOPMENT AND PERFORMANCE OF HUMAN CAPITAL IN THE PUBLIC SECTOR

INTEGRATED HUMAN RESOURCE FRAMEWORK

• The importance of the human resources function is explained
• All legislation relating to human resources management is reviewed and explained in relation to public sector human resources requirement.
• The link between human resource management and integrated development plans are explained.

HUMAN RESOURCE PLAN

• Strategic goals and Objectives
• Integrated Human Resource Strategy
• Employment Equity plan

RECRUIT AND SELECT STAFF.

• Recruitment plan
• Recruitment policies
• Job descriptions
• assessment tools
• Selection process is implemented according to public sector policies.

MANAGE PERFORMANCE OF INDIVIDUALS WITHIN A TEAM.

• Performance management system
• Performance reviews
• Performance management monitoring and review tools are integrated into overall management function.
• Improving Performance
• Dealing with non-performance